cp999 Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and cp999 ("cp999", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at cp999.io (the "Platform"). These Terms apply to all products and services offered on the Platform, including but not limited to casino games, live dealer tables, sports betting, and any promotional offers.

By accessing the Platform, creating an account, making a deposit, or placing a bet or wager of any kind, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must not use the Platform.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and cp999.

2 Eligibility and Registration

2.1 Age Requirement

The cp999 Platform is strictly available to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you meet this minimum age requirement. cp999 may request documentary proof of age at any time, and any account found to be held by a person under the age of 21 will be immediately suspended. All funds deposited by underage users will be returned, and any winnings generated will be forfeited.

2.2 Geographical Eligibility

The Platform is intended for use by players located in Bangladesh. It is the Player's sole responsibility to ensure that accessing and using the Platform does not violate any laws, regulations, or restrictions applicable in their jurisdiction. cp999 makes no representation that the Platform is lawful or available for use outside its intended market.

2.3 One Account Per Person

Each individual may hold only one registered account on the Platform. The creation of multiple accounts — whether under the same name, email address, mobile number, device, IP address, or household — is strictly prohibited. Duplicate accounts will be closed, and any balances held therein may be forfeited in line with our fraud prevention procedures.

2.4 Accurate Registration Information

You agree to provide accurate, current, and complete information during the registration process and to maintain the accuracy of that information throughout the lifetime of your account. cp999 reserves the right to suspend or close any account where registration information is found to be false, misleading, or incomplete.

3 Account Management

3.1 Account Security

You are solely responsible for maintaining the strict confidentiality of your username and password. You must not share your login credentials with any third party, and you must take all reasonable steps to prevent unauthorised access to your account. cp999 will never request your password via email, live chat, telephone, or any other communication channel.

3.2 Unauthorised Access

If you suspect that your account has been accessed without your authorisation, or that your login credentials have been compromised, you must notify cp999 immediately by contacting our support team at [email protected]. cp999 accepts no liability for any losses arising from your failure to keep your login credentials confidential.

3.3 Account Verification (KYC)

cp999 operates a Know Your Customer (KYC) verification process. We may request, at any time and for any reason, documentary evidence confirming your identity, date of birth, address, source of funds, and ownership of any payment method used on the Platform. Acceptable documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Failure to provide satisfactory documentation within a reasonable timeframe may result in the suspension of your account and the temporary withholding of withdrawal requests.

3.4 Account Currency

All accounts on the cp999 Platform are denominated in Bangladeshi Taka (BDT). All deposits, wagers, winnings, bonuses, and withdrawals are processed and displayed in BDT. The Taka symbol ৳ is used throughout the Platform to denote monetary amounts.

4 Deposits and Withdrawals

4.1 Supported Payment Methods

cp999 supports the following payment methods for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. The availability of specific payment methods may change from time to time. Payment methods accepted for deposits are not automatically guaranteed for withdrawals, though cp999 endeavours to process withdrawals to the same method used for deposits wherever possible.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits apply per transaction and per day; current limits are displayed within your account dashboard and may vary by payment method or account verification status. cp999 reserves the right to adjust these limits at any time.

4.3 Processing Times

Deposits via bKash, Nagad, Rocket, and Upay are typically credited to your cp999 account within seconds of successful confirmation from the payment provider. Withdrawals to mobile financial services are typically processed within 30 minutes of approval, subject to KYC verification status. Withdrawals to bank accounts may take up to 3 business days. cp999 is not responsible for delays caused by third-party payment processors, banking institutions, or mobile network operators.

4.4 Withdrawal Conditions

Withdrawals may only be processed to a payment method registered in your own name. Third-party payments are not permitted under any circumstances. cp999 reserves the right to request additional verification documentation before processing any withdrawal. Withdrawal requests may be declined or delayed where there is a reasonable suspicion of fraudulent activity, money laundering, or other prohibited conduct.

5 Bonuses and Promotions

5.1 Welcome Bonus

New players who make a qualifying first deposit may be eligible for the cp999 Welcome Bonus, which offers a 200% match bonus up to a maximum of ৳20,000. To qualify, the deposited amount must meet the minimum threshold stated in the current promotion terms displayed on the Platform at the time of deposit.

5.2 Wagering Requirements

All bonuses awarded on the cp999 Platform are subject to wagering requirements ("rollover requirements"). Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full. The wagering requirement multiplier applicable to each bonus is stated in the specific promotion terms. Players are responsible for reviewing and understanding these terms before accepting any bonus offer.

5.3 Bonus Validity Period

All bonuses carry an expiry date. Any bonus balance or associated winnings that remain subject to an incomplete wagering requirement at the time of bonus expiry will be forfeited without compensation. The validity period applicable to each bonus is stated in the specific promotion terms.

5.4 Bonus Abuse

cp999 operates a zero-tolerance policy toward bonus abuse. This includes, but is not limited to: opening multiple accounts to claim a bonus more than once; placing low-risk or arbitrage wagers designed primarily to satisfy wagering requirements rather than for genuine gaming purposes; and coordinating with other players to exploit promotional structures. Where bonus abuse is identified, cp999 reserves the right to void the bonus, void any associated winnings, and close the offending account.

5.5 Seasonal and Ongoing Promotions

cp999 may offer additional promotions tied to seasonal events including Eid al-Fitr, Eid al-Adha, Pohela Boishakh, the Bangladesh Premier League, IPL, T20 World Cup, and other sporting or cultural events. Each promotion is governed by its own specific terms and conditions, which will be published on the Platform at the time the promotion is active.

6 Betting and Gaming Rules

6.1 Game Rules

Each casino game and sports betting market offered on the cp999 Platform is governed by its own specific rules, which are displayed within the relevant game or market interface. In the event of any conflict between game-specific rules and these Terms, the game-specific rules shall prevail for matters directly related to that game or market. These Terms shall prevail in all other matters.

6.2 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all casino games and sports betting markets. These limits are displayed within each game or market and may vary by game type, market, account status, and promotional period. cp999 reserves the right to impose additional stake restrictions on individual accounts at its sole discretion.

6.3 Void Bets and Technical Errors

cp999 reserves the right to void any bet or wager that was accepted due to a technical error, pricing error, data feed failure, or any other error on the Platform. In such cases, stakes will be returned to the Player's account. cp999 will not be liable for any losses arising from reliance on inaccurate odds, prices, or game outcomes caused by technical malfunction.

6.4 Interrupted Games

In the event that a game or betting session is interrupted due to a loss of connectivity, system failure, or any other technical issue, the outcome of the interrupted round may be recorded and settled once connectivity is restored. Where a fair outcome cannot be determined, the round may be voided and the stake returned. Players are responsible for maintaining a stable internet connection.

7 Prohibited Conduct

The following activities are strictly prohibited on the cp999 Platform. Engaging in any of these activities may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, exploit games, or interact with the Platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any casino game or sports betting market.
• Engaging in match-fixing, insider betting, or any form of sports manipulation.
• Using the Platform for money laundering, structuring transactions, or any other financial crime.
• Opening or operating multiple accounts for any purpose, including the repeated claiming of welcome or promotional bonuses.
• Attempting to reverse-engineer, decompile, or tamper with any software or system on the Platform.
• Providing false or misleading identity information at any stage of the registration or KYC process.
• Using stolen, unauthorised, or fraudulently obtained payment methods to fund an account.
• Engaging in any conduct that cp999 reasonably determines to be abusive, offensive, or harmful toward other players or Platform staff.

8 Intellectual Property

All content on the cp999 Platform — including but not limited to software, source code, game graphics, animations, audio, video, text, logos, trademarks, and user interface design — is the intellectual property of cp999 or its licensed providers, including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You must not reproduce, distribute, modify, publicly display, or create derivative works from any Platform content without the prior written consent of cp999 or the relevant rights holder.

9 Privacy and Data

cp999 collects, processes, and stores personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described therein. This includes data necessary for account management, KYC verification, fraud prevention, customer support, and the delivery of promotional communications where you have opted in.

All data transmitted between your device and the cp999 Platform is protected using 256-bit SSL encryption. cp999 does not sell or transfer your personal data to third parties except as required for payment processing, regulatory compliance, and fraud prevention purposes as described in the Privacy Policy.

10 Limitation of Liability

To the maximum extent permitted by applicable law, cp999 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, regardless of whether such losses were foreseeable or whether cp999 had been advised of the possibility of such losses.

cp999's total aggregate liability to you in respect of any single claim or series of related claims shall not exceed the total amount deposited by you on the Platform in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit cp999's liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

11 Responsible Gaming

cp999 is committed to promoting safe, responsible, and informed gambling. We provide all registered players with access to the following self-management tools, available at any time from within the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set a maximum loss amount over a defined period.
• Session Time Alerts: Receive a notification when you have been playing for a defined duration.
• Cooling-Off Period: Temporarily suspend your account for a minimum of 24 hours.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform.

If you believe that gambling may be negatively affecting your finances, relationships, or mental health, we strongly encourage you to contact our responsible gaming team at [email protected] or to visit our dedicated Responsible Gaming page for further guidance and external support resources. For players in Bangladesh, additional support is available from qualified counselling services.

cp999 enforces a strict 21+ policy. Gambling is not suitable for everyone. Please play within your means and treat gambling as a form of entertainment, not a source of income.

12 Termination

12.1 Termination by the Player

You may close your account at any time by contacting cp999 customer support at [email protected]. Upon receipt of your closure request, cp999 will process any pending withdrawal of available real-money balance subject to standard KYC and verification requirements. Any active bonus balance or bonus-generated winnings that have not met applicable wagering requirements will be forfeited upon account closure.

12.2 Termination by cp999

cp999 reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, in cases including but not limited to: breach of these Terms; fraudulent, abusive, or criminal activity; failure to provide satisfactory KYC documentation; regulatory compliance requirements; or any other reason that cp999 determines in good faith warrants account closure. Where closure is due to a breach by the Player, cp999 may withhold or forfeit any balance in accordance with these Terms.

13 Amendments

cp999 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, cp999 will endeavour to provide reasonable advance notice to registered players via the email address associated with their account or via an on-Platform notification. Continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revised Terms. The date of the most recent revision is displayed at the top of this document. Players are encouraged to review the Terms periodically to remain informed of any changes.

14 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which cp999 operates. Any dispute that cannot be resolved through direct negotiation between the parties may be referred to binding arbitration or the appropriate tribunal as determined by applicable law. Nothing in this clause shall prevent either party from seeking urgent injunctive relief from a court of competent jurisdiction.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any other aspect of the cp999 Platform, please contact our customer support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform interface
• Response Time: Email queries are typically answered within 24 hours; live chat responses are immediate during staffed hours
• Operating Hours: 24 hours a day, 7 days a week, 365 days a year — including all Bangladesh public holidays