Responsible Gaming
at cp999
At cp999, we believe gambling should always be a form of entertainment — never a source of stress or hardship. We provide every Bangladeshi player with the tools, resources, and guidance needed to stay in control and enjoy the platform safely.
cp999 is a platform built for Bangladeshi players who enjoy cricket betting, live casino games, and slots as a leisure activity. We take our duty of care seriously. That means building responsible gaming protections directly into the platform — not as an afterthought, but as a core part of how cp999 operates.
Our responsible gaming framework covers age verification, deposit limits, session time-out features, self-exclusion options, and access to professional support resources. Every player registered on cp999 has immediate access to these tools from within their account settings — no waiting periods, no complicated processes.
This page explains each tool in detail, provides a self-assessment checklist to help you reflect on your gambling habits, and lists support contacts available to players in Bangladesh who may need additional help. We strongly encourage all players to read this page and to set personal limits before they begin playing.
Tools That Keep You in Control
cp999 provides a full suite of player-protection features — all available free of charge to every registered player on the platform.
Age Verification
cp999 strictly enforces a minimum age of 21 years for all players. Every new account undergoes identity and age verification as part of the KYC process. Accounts found to belong to individuals under 21 are immediately closed and all funds returned.
Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a built-in cooling-off period before any upward adjustment.
Session Time-Out
Configure automatic session reminders and time-out alerts. The platform can notify you after a set duration of continuous play, and you may choose to end your session immediately. This helps you stay aware of how long you have been playing.
Self-Exclusion
If you feel you need a break from gambling, you can self-exclude your account for a defined period — from 30 days up to a permanent exclusion. During self-exclusion, your account is locked and you will not receive any promotional communications from cp999.
Loss Limits
In addition to deposit controls, you can set a maximum net loss limit per day, week, or month. When your net losses reach the threshold you have defined, your betting and gaming activity is automatically paused for the remainder of that period.
24/7 Support Access
Our customer support team is available around the clock, every day of the year, including all Bangladesh public holidays. If you are concerned about your gambling or need help activating any responsible gaming tool, contact us at any time via live chat or email.
Setting Your Limits — Step by Step
Each responsible gaming tool on cp999 is designed to be fast to activate and immediately effective. Here is how to use each one.
Log In to Your Account
Access your cp999 account and navigate to the Account Settings section from your profile dashboard. All responsible gaming tools are grouped in a dedicated "Responsible Gaming" tab.
Choose Your Tool
Select from Deposit Limits, Loss Limits, Session Time-Out, or Self-Exclusion. Each option includes a clear explanation of how it works and what effect it will have on your account.
Set Your Parameters
Enter the limit amount or duration you wish to apply. For deposit and loss limits, specify whether the limit applies daily, weekly, or monthly. For self-exclusion, choose your preferred exclusion period.
Confirm — Effective Immediately
Confirm your selection. Limits and exclusions take effect instantly. Reducing a limit or ending a time-out can only be done after a mandatory 24-hour reflection period to prevent impulsive decisions.
Is Gambling Still Entertainment for You?
The following questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to one or more of these questions, we strongly encourage you to use our responsible gaming tools or reach out for professional support.
Do you gamble with money that was intended for essential expenses such as rent, groceries, school fees, or utility bills in Dhaka, Chittagong, Sylhet, or wherever you live?
Do you find it difficult to stop gambling once you have started, even when you originally planned to play for only a short period of time?
Do you gamble to recover money you have previously lost — sometimes called "chasing losses" — rather than treating each session as an independent entertainment activity?
Have friends, family members, or colleagues expressed concern about how much time or money you are spending on gambling or sports betting?
Do you feel anxious, irritable, or restless when you are unable to gamble, or do you think about gambling frequently when you are not playing?
Have you ever borrowed money, sold possessions, or taken a loan in order to fund your gambling activity or to cover gambling-related financial losses?
Do you hide your gambling activity from people close to you — for example, by minimising the amounts you wager or by concealing losses from your partner or family?
Has gambling negatively affected your work, studies, sleep, or mental health? If you notice any decline in these areas that coincides with increased gambling, this is an important warning sign.
Support Resources for Players
If you believe gambling has become a problem for you or someone close to you, please reach out to one of the following resources. All support is confidential and available free of charge.
cp999 Responsible Gaming Team
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Contact us by email at [email protected] with the subject line "Responsible Gaming Support" and a team member will respond within one hour to assist you with limit-setting, self-exclusion, or account closure.
National Mental Health Helpline — Bangladesh
The Kaan Pete Roi helpline (16789) provides free, confidential psychological support to individuals across Bangladesh experiencing distress related to gambling, financial pressure, anxiety, or other mental health concerns. Lines are open daily.
Gamblers Anonymous
Gamblers Anonymous is an international mutual-support fellowship for individuals who wish to stop gambling. The programme follows a proven twelve-step recovery approach and is available to players in Dhaka, Chittagong, Sylhet, and major cities worldwide. Meetings are free and confidential.
National Institute of Mental Health (NIMH)
NIMH Bangladesh, located in Dhaka, provides clinical assessment and treatment for behavioural addictions including problem gambling. If you or a family member requires professional clinical support beyond peer counselling, NIMH is the recommended referral point for Bangladesh-based players.
GamCare
GamCare is an internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Their online resources, self-help tools, and counselling services are accessible globally, including for players in Bangladesh.
Family and Community Support
If a person close to you is struggling with problem gambling, speaking with a trusted family member, religious leader, or community counsellor can be an important first step. cp999 also supports third-party exclusion requests — a family member may contact us on behalf of an affected player.
The cp999 Approach to Safe Play
cp999 was designed with Bangladeshi players in mind — a community with a deep love of cricket, sports, and casino entertainment. We believe that the best gaming experience is one built on trust: players trust the platform to be fair, secure, and transparent, and the platform trusts players to make informed choices about how they play.
Responsible gaming at cp999 is not a passive checkbox. We actively monitor patterns of play and may proactively reach out to players whose activity suggests they could benefit from support — even before they ask for it. This includes unusual increases in deposit frequency, significant loss streaks, or extended playing sessions during late-night hours.
We also ensure that our promotions are designed responsibly. Bonus offers on cp999 include clear wagering requirements written in plain English, with no hidden conditions. We do not target players with promotional offers during an active cooling-off period or self-exclusion window, and we do not send marketing communications to players who have opted out.
During culturally significant periods such as Eid, Ramadan, and Pohela Boishakh, when recreational spending naturally increases across Bangladesh, we remind our players to keep gambling within their entertainment budget and to prioritise family, celebration, and community over wagering activity.
Ultimately, responsible gaming is a shared responsibility. cp999 will always provide the tools and the support — but each player must take personal ownership of their gambling choices. We are here to help, and we are always just one message away.
Play Smart. Play Safe. Play With cp999.
Our responsible gaming tools are ready when you need them. Explore the platform, set your limits, and enjoy cricket betting and casino games as they are meant to be enjoyed — as entertainment.